Subscription Plan Details

Standard

Premium

Enterprise & OEM

Read-write users (included)

The number of read-write user accounts included in the plan. You can upgrade at any time for a fee without changing the plan. Please see the FAQ below for a definition of “Read-write user”.

2

Upgradeable at any time.

10

Upgradeable at any time.

100

Upgradeable at any time.

Regular Users (max.)

The number of user accounts included in the plan. You can upgrade at any time for a fee without changing the plan.
See how we define a “user“.

2000

Upgradeable at any time.

Unlimited

Unlimited

Traffic/Storage (included/mo.)

200 GB

Upgradeable at any time.

1000 GB

Upgradeable at any time.

5000 GB

Upgradeable at any time.

Smart Tags

Auto-tagging

Limitations apply wrt. to number of content items processed and included in pricing (max. 50k images per month, then charged separately at prime costs of 3rd party provider). Makes use of sub-processors Clarifai or AWS.

Upgradeable at any time.

Multi-lingual (metadata)

Max. 3

Business Rules

Defines the number of included Picturepark-provided Business rules (and caches) which provide automation for managing content e.g. with regard to processing, tagging or permission-managing content and metadata. See more details and available use cases.

5

50

Unlimited

Custom Domain

Upgradeable at any time.

Upgradeable at any time.

Custom Portals & Microsites

Custom portals can be built by digital agencies exactly the way you want by using our SDKs, reusing samples such as the Content Portal or the Press Portal, or levering the REST API. Picturepark has also partnered to provide configurable and brandable portals which should become available in Q1 2021 (TBC) - please enquire with sales@picturepark.com if you wish to learn more.

Upgradeable at any time.

Upgradeable at any time.

Upgradeable at any time.

Single Sign On (SSO)

Single Sign On (SSO) using the Open ID Connect (OIDC) protocol that is compatible with most IAM solutions such as ADFS 4.0 (Windows Server 2016 and newer; as tested) and supported by Azure AD, Onelogin, Okta, and others (best effort). Released with the Content Platform Breithorn Release, support of IAM subject to confirmation.

Upgradeable at any time.

Support Response Time

The time from when we have received your support query until we have sent you a first non-automated reply and started efforts for issue resolution (subject to our standard support hours).

Usually max. 24 Hours (Best Effort)

Max. 6 Hours

Max. 2 Hours

Warranted Service Availability

The period of time during which the Service is warranted to be available per calendar month without critical incidents and excluding scheduled maintenance. Please see the SLA for details.

Usually min. 99% (Best Effort)

Min. 99.5%

Min. 99.9%

Custom Terms

-

-

API Keys

The maximum number of API keys or client GUIDs you can use for building service providers, microsites, connectors or any other applications via the Picturepark API and SDK. Please see the FAQ about limited warranties for API Key sharing

2

20

Custom

User Roles & Permission Sets (each)

The maximum number of each, user roles and permission sets, which you can use for defining permissions for users onto content and list items, and other entities and features.

10

50

Unlimited

Languages

The maximum number of languages for content or list items. Note: The system currently features two independent UI languages, English and German.

3

10

Unlimited

Content and List Items (each)

The maximum number of each, content and list items, which can be created. If you overuse this quota then you will need to upgrade during a grace period into a higher plan. Please note that both, content and list items, use some space of your Storage quota. See some calculation examples.

200'000

1'000'000

Unlimited

Custom Schemas

The maximum number of layers, virtual types, lists, fieldset and relationship fields you can define yourself within the system. Note:
This excludes all schemas which are system provided by default (such as file types, XMP or countries).

25

100

Unlimited

Nested searching (field limits)

2'000

10'000

Unlimited

Search-indexed fields

The maximum number of fields (including nested fields) on schemas which have been defined to be searchable. See the definition of “nested fields“

1'000

3'000

Unlimited

API Calls (Per Minute)

The maximum number of calls to the Picturepark API you can send per minute and per API key. If you overuse then you become throttled or hard limited. See additional information on API call types and limitations.

60 (best effort w/ lowest priority)

240 (warranted)

Custom

Hosting Type

The type of hosting infrastructure used with the primary differentiation of how redundant Customer data is stored within the same Region. Please also see the SLA for details.

Single-site

Multi-site

Multi-site

Recovery Point Objective (RPO)

Time period beginning with your creation of Customer Data in the Cloud Service and ending with its completed replication to a redundant site from which it can be restored, as defined in the SLA.

-

Max. 24 Hours

Max. 12 Hours (priority recovery)

Recovery will be strictly prioritized resulting in lowest possible RTO

Suisse Safe Backup

Additional safety via secure encrypted tape backup which are periodically created in a Swiss Hosting infrastructure that is independent from our primary Hosting infrastructure location and provider, and then stored in a Swiss safe.

Upgradeable at any time.

Upgradeable at any time.

Upgradeable at any time.

Tolerable Maintenance

The time period in hours per month during which can carry our maintenance to the Cloud Service after giving you at least 24 hours prior notice, as defined in the SLA.

Usually max. 32 hours (Best Effort)

Max. 24 Hours

Max. 16 Hours

Staging Environment

Staging environment of your Picturepark for the purpose of testing integrations, developments and configuration changes. Charged per TB and month with two master data copies included per month. Note: While architecturally identical, stage instances might differ with regard to performance and feature availability and are outside of our regular SLA warranties defined for your plan

Optional

3 mo. per year included

12 mo. per year included

Escalation support

Eligibility to escalate Critical Defects with our 24/7 global escalation support team.

-

Support Contacts (max)

The number of contacts you can register with us and to which we will provide Technical support.

2

5

10

Purchase Options

Separate purchase options available for a fee. Add-ons such as workflow tasks or Connectors are subject to the API call quotas and other limits for the plan, and if provided by 3rd parties then they are also subject to such 3rd party terms - see the FAQ below.

See Apps & Connectors page or engage with our existing partners for custom developments.

FAQ & Detailed Definitions

What does best effort mean in reality?
What’s the definition of a Picturepark user and what’s a Regular user?
What’s the definition of a Read-write user (RWU)?
Can I share a Read-write user account with multiple individuals?
How can I calculate the amount of storage we need?
What’s a nested field and how does it relate to search-indexed fields?
What happens if I overuse a license factor without bad intention?
Are all API calls counted as the same type?
Can I max out my API calls at all times?
Can I share API keys with multiple integrators and clients?
What can Business Rules be used for?
What do I need to consider when purchasing add-ons from Picturepark or 3rd parties, or building custom integrations?
What does the RPO and data retention definitions mean in practice?
What does unlimited mean and which general system limitations apply?
What other terms and conditions apply when purchasing or using Picturepark?
Do you provide discounts for charities, educational or other not-for-profit organisations, and for affiliates?