Customer Support Specialist

Help us deliver our cloud-based software solutions to international customers and join our young and agile Services team within a collaborative, flexible and bottom-up work environment. Discover the fascinating world of digital content management and marketing technology and develop into a variety of roles over time.


  • Job title: Customer Support Specialist

  • Related job titles: Helpdesk Specialist, ICT Supporter.

  • Employment: 60-100%

  • Employment date: As soon as possible or upon agreement.

  • Skills level: Junior.

  • Location: Buchs (9 minutes walk to Aarau main station), generous home-office.

Your Job

  • Manage the first level support for our digital content management software product and solutions.

  • Handle a wide range of support questions from our international customers.

  • Learn from our second level support experts and our Technical Solution Consultants, and become increasingly more independent as your knowledge increases.

  • Share your insights and collaborate closely with our Customer Success Managers.

  • Help test Picturepark solutions and new product releases based on customer configurations.

  • Based on your ambitions and skills: Become our scrum master, develop into a customer success manager, Technical Product Consultant or other roles over time.

Your Skills

  • Formation in ICT as an “ICT Helpdesk Mitarbeiter”, "ICT Supporter”, “Mediamatiker", “Informatiker", “ICT Systemadministrator” and similar; or equivalent experience in IT-related roles.

  • Basic experience in configuring a/o administrating IT Systems, preferably in Content Management.

  • Basic understanding of technologies such as Javascript, HTML/CSS and the REST API.

  • Able to read “between the lines” and prioritise support requests based on our decision frameworks.

  • Fast learner: can close knowledge gaps in a changing environment, supported by the team.

  • Team player with good communication skills.

  • Proficient in German and English (written and spoken).

We offer you versatile tasks within a dedicated team, personal growth opportunities, generous home office allowance and working time flexibility and a brand new office space, complete with parking, a restaurant, gym and more; all within the building and 9 minutes walk from Aarau main station (near Zurich).

If you think that you are the right person we are looking for then please let us get together and apply below!