Customer Success Manager

Help us deliver our cloud-based software solutions to international customers and join our young and agile Services team within a collaborative, flexible and bottom-up work environment. Discover the fascinating world of digital content management and marketing technology and develop into a variety of roles over time.


  • Job title: Customer Success Manager.

  • Related job titles: Account Manager, Project manager, Service Delivery Manager.

  • Employment: 60-100%

  • Employment date: As soon as possible or upon agreement.

  • Skills level: At least two years of relevant experience.

  • Location: Buchs (9 minutes walk to Aarau main station), generous home-office.

Your Job

  • Own the customer relationship lifecycle within a segment of our existing customers.

  • Manage customer projects and change requests together with Technical Solution Consultants, and external partners.

  • Ensure high customer satisfaction based on select KPI and together with Customer Support.

  • Identify needs and upsell potential in services product subscriptions.

  • Based on your ambitions and skills: Become a scrum master, become a more technical consultant, develop into business development or other roles over time.

Your Skills

  • Formation in ICT (e.g. as "Mediamatiker”, “Wirtschaftsinformatiker”, “Kaufmännische Lehre”) or experience in customer-facing functions in sales, account management, marketing, or similar.

  • Experience in configuring a/o administrating Web-CMS, PIM, DAM or related systems.

  • Passion for technology-driven and integrated solutions, data modelling and management.

  • Experienced in project management and managing multiple projects with many stakeholders.

  • Very strong communication and expectation management skills.

  • Skilled in working with Excel and project planning tools.

  • Fast learner: can close knowledge gaps in a changing environment, supported by the team.

  • Team player but can work well self-contained.

  • Proficient in German and English (written and spoken). Other languages are an asset.

We offer you versatile tasks within a dedicated team, personal growth opportunities, generous home office allowance and working time flexibility and a brand new office space, complete with parking, a restaurant, gym and more; all within the building and 9 minutes walk from Aarau main station (near Zurich).

If you think that you are the right person we are looking for then please let us get together and apply below!