Picturepark Customer Support
If you have come to this page because of a problem with your Picturepark, we apologize for any trouble you’ve experienced. Our goal is to keep you productive, with minimal inconvenience to you.
Picturepark Cloud Status
You can find up-to-date information about the Picturepark Cloud on our status pages which we recommend you to bookmark and go to in case of access problems:
Content Platform Releases: Known Issues
For the latest known issues, see the following links:
- Content Platform July 2019 Release (10.2).
- Content Platform September 2019 Release (10.3).
- Content Platform November 2019 Release (10.4).
- Content Platform February 2020 Release (10.5).
- Content Platform: Breithorn Release (10.6).
Contacting Picturepark Customer Support
We encourage all Picturepark users to become familiar with the support information and options available on this page because there is no faster route to a solution than personal experience. The Picturepark Support team is a customer-focused group of individuals that aim to resolve issues as quickly as possible. Please keep in mind, however, that response times will vary depending on your service-level agreement (SLA), the severity of your issue and our current workload. If you ever have concerns about our quality of service, please contact Picturepark’s Director of Services directly.
Submit a support request
Customer Support Request
Please use this form to report an issue you are experiencing. You may also reach support via direct email, but the information on this form will likely be required before a solution can be found. Please provide as much information as you can. If you don’t know the answer to an optional field, you may leave it blank.
Customer Support Resources
Teamviewer QuickSupport Module
If Picturepark Support has sent you to this page to download the Teamviewer support module, please use the link below. If you have any problems with the download, please email firstname.lastname@example.org.
Picturepark support hours are Monday to Friday, 8 AM to 6 PM CET. Technical support is also via some Picturepark partners. If you purchased Picturepark through a certified partner in your region, that company will serve as your first level of support. This ensures your support team is in your local time zone and familiar with your Picturepark.
Customers with service-level agreements (SLA) may also contact Picturepark Support by phone at +41 62 539 10 00 or +1 (585) 326-9984. When calling outside business hours, an option for 24x7 escalation is available for Premium or Enterprise SLA holders. Please select this option if your issue has been substantiated to be urgent.