List of Subprocessors

We and our affiliates use sub-processors for the provisioning of our Services to you as described in our agreements on

Last changed: December 20, 2017 (PDF Version)

Category definitions:

  • Support services: Professional services for Technical support, configuration, consulting and similar services with potential access to all Customer data processed via the Service.
  • Engineering services: Professional services for software development. This includes 3rd level support, testing and quality assurance with potential limited access to Customer data on “per case/on demand” basis.
  • Infrastructure-as-a-Service (IaaS): Software and hardware infrastructure used as Hosting infrastructure and data centers for the Cloud Service and parts of our internal IT infrastructure with potential access to all Customer data processed via the Service.
  • Software-as-a-Service (SaaS): Software used for messaging, collaboration, support management and file sharing through which usually only select Customer data is exchanged on “per case/on demand” basis.
Entity name Category Corporation location
Vision Information Transaction Inc. Support services United States
NSM Engineering AG Support & Engineering services Switzerland
VOLENS Engineering services Republic of Serbia
CloudSigma AG Infrastructure-as-a-Service Switzerland
Google Inc. Software-as-a-Service United States
Freshworks, Inc. Software-as-a-Service United States