The Trace Viewer provides information about the errors that occurre in Picturepark and other information.
Structure
The trace viewer is made up of the following elements:
- Tools with which the display can be filtered
- List of all traces
- Precise type of trace
- Inner Exceptions describe the problem and it’s cause more precisely
Each entry in the list contains the following information:
- TraceId: Trace ID, which needs to be communicated for support enquiries
- ActivityName: Action carried out, e.g. download or login
- ComputerName: Name of the computer on which the action was carried out
- TraceMessage: More detailed information about the entry
- VITComponent: Affected Picturepark component
- Time: Time that the action was carried out
The trace information should be copied from the different areas and used for support requests. |
Filter view
The display can be filtered via different options:
- Search field, with which you can search through the fields in the list
- Filter for different TraceEventTypes: Information, Warning, Error and Critical. The different levels are differentiated by appropriate colors.
- Filter for different components
- Filter for different trace job types
- Filtering of traces for a specific date
- Scroll through pages. The number of pages is determined by the number of traces per page.
- Reset the search